Privacy Policy

Learn how we collect, use, and protect your personal information

Last Updated: April 26, 2026

Introduction

Maritime Energy Audit & Heat Pump Solutions ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email, phone number)
  • Property details and energy usage information
  • Service preferences and requirements
  • Communication preferences
  • Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

  • Providing energy audit and heat pump services
  • Responding to your inquiries and requests
  • Scheduling appointments and site visits
  • Processing payments and managing accounts
  • Sending service updates and important notifications
  • Improving our website and services
  • Complying with legal obligations
  • Marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Payment processing
  • Email marketing services
  • Customer support systems
  • Analytics and performance monitoring

Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government or regulatory requests
  • Protection of our rights and safety
  • Investigation of potential violations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure payment processing systems
  • Regular backups and disaster recovery procedures

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Types of cookies we use:

Essential Cookies

Required for basic website functionality and security.

Analytics Cookies

Help us understand how visitors use our website to improve performance.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access

Request copies of your personal information

Correction

Request correction of inaccurate information

Deletion

Request deletion of your personal information

Restriction

Request restriction of processing

Portability

Request transfer of your data

Objection

Object to processing of your information

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on:

  • The nature of the information
  • Legal and regulatory requirements
  • Business and operational needs
  • Your ongoing relationship with us

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending email notifications for significant changes
  • Providing prominent notice on our website

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of Nova Scotia, Canada, and applicable federal privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA).